faq
about orders and shipping :
q : how long will my order take to arrive?
a : all orders should take around 4-5 working days from the time your order is confirmed, excluding weekends and public holidays.
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q : how do I cancel my order?
a : we're sorry you changed your mind! drop us an email at hello@nunu-club.com within 1 hour of making your purchase. there will be no cancellations after that.
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q : the address on my order is incorrect, how do I change the shipping address?
a : it happens! simply drop us an email at hello@nunu-club.com with your order details and the correct address within 1 hour of making your purchase. there will be no edits to the shipping address outside that timeframe.
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q : can my orders be refunded?
a : all skincare sales are final and non-refundable.
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q : do you ship internationally?
a : we are currently only shipping within singapore but we are working on shipping orders internationally right as you're reading this!
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q : do you do next day delivery?
a : all orders will be shipped out within 1-2 business days so you can look forward to receiving your order within 4-5 business days of placing your order.
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q : is there a phone number I can call if I need help with my orders?
a : sorry, we don't have a phone number but email us at hello@nunu-club.com and we will reply all enquiries within 48 hours.
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about our skincare :
q : is your skincare suitable for everyday use?
a : yes! we formulated this mask for every skin type, for everyday use, morning or night.
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q : are your products fragrance-free?
a : yes! in order to keep your skin absolutely happy and healthy, our products are always fragrance and alcohol-free.
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q : is your skincare suitable for pregnant women?
a : yes! all our formulas are 100% safe for pregnant and breastfeeding moms. the ingredient list is always kept very gentle using natural plant extracts.
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q : why do we have to wash off "nu more bad skin." masks?
a : your skin is able to absorb all the goodies in our masks in 10-20 minutes - in fact, if you leave it on for longer, reverse osmosis can happen and moisture can be sucked back out of the skin into the dry mask.
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q : what skincare should we use after using "nu more bad skin." masks?
a : your skin will be extra fresh and ready for our bedew me texturizer which will help lock in moisture for 12 hours!
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q : how do we know when our nunu products expire?
a : the expiry date is printed on each individually packed product. we're sure that you'll love these so much that you won't have to think about it, though!
if you have any other enquiries that aren't listed here, please feel free to drop us an email hello@nunu-club.com :)